Charter Communications internet service has had a regional outage in Madison since Friday evening.

I know it's regional, because that's what the recorded message tells me when I try to call. It was confirmed by a representative doing an on-line chat with me just now. (I'm on line at a café.) She told me I could have my account credited for the lost service if I call another number, but I don't feel like spending time on the telephone waiting on hold and so forth, just to get a few dollars. Why don't they program their computers so that the credit is automatic? I wrote that suggestion to the person who was chatting with me and suddenly lost contact with her. Just another outage? Or are they under instructions to break off contact if you say certain things?